Refund Policy

At Bachao.AI, we want you to be confident in every purchase. This Refund Policy outlines the circumstances under which you may request a refund for paid services on our platform.

All payments are processed in Indian Rupees (INR) through Cashfree. This policy applies to all paid scans, subscriptions, and service packages purchased through www.bachao.ai.

You are entitled to a full refund in the following cases:

• Scan failure: The scan you paid for fails to complete due to a platform error or technical issue on our end. This includes situations where our system cannot reach or process the target, and the failure is not caused by incorrect input or an inaccessible target on your side.
• Duplicate payment: You were charged more than once for the same scan or subscription due to a payment processing error.
• Service not delivered: You paid for a service that was not initiated or delivered within the promised timeframe, and you contact us before the service begins.

Refunds will not be issued in the following situations:

• Report already delivered: Once a scan report has been generated and made available in your dashboard, the service is considered fulfilled and no refund will be provided.
• Dissatisfaction with findings: The number or severity of vulnerabilities found (or not found) does not constitute grounds for a refund. Our scans represent a best-effort, point-in-time assessment.
• Customer-side errors: If a scan fails because you provided incorrect URLs, inaccessible targets, or domains you do not own, no refund will be issued.
• Account termination for violations: If your account is terminated due to a violation of our Terms of Service, any remaining subscription balance is forfeited.

You may cancel a recurring subscription at any time. Upon cancellation:

• Your access continues until the end of the current billing period.
• No prorated refund will be issued for the remaining days of the current billing cycle.
• No further charges will be made after the current billing period ends.

To request a refund, email us at ceo@bachao.ai with the following details:

• Your registered email address
• Transaction ID or Cashfree payment reference
• Description of the issue and reason for the refund request
• Any relevant screenshots or error messages

We will acknowledge your request within 2 business days and aim to resolve it within 5 business days.

Once a refund is approved:

• Refunds are processed through Cashfree and credited back to your original payment method.
• UPI and wallet payments: Refund typically reflects within 3-5 business days.
• Credit/debit card payments: Refund typically reflects within 5-10 business days, depending on your bank.
• Net banking: Refund typically reflects within 5-10 business days.

Please note that processing times are dependent on Cashfree and your financial institution. We have no control over delays on their end.